FAQs

We'll answer your most occuring qustions in this section!

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What Materials Are Used In The Slobert Fidget Toys?

Our toys are crafted from high-quality TPR rubber and filled with either sand or flour for a satisfying tactile experience.

How Do The Slobert Toys Help With Stress Relief?

The toys are designed for various stress-relief activities such as squishing, punching, and tossing, providing a therapeutic outlet for stress.

Are The Slobert Fidget Toys Suitable For Both Kids And Adults?

Absolutely! Our toys are designed to cater to the stress relief needs of individuals of all ages, including kids and adults.

Are The Slobert Fidget Toys Durable?

Yes, our toys are crafted with durability in mind, capable of withstanding daily use for long-lasting stress relief. Keep in mind that thay CAN break with extensive use.

How Can I Clean The Slobert Toys?

The toys can be easily cleaned with a mild soap and water solution. Please ensure they are thoroughly dried before use.

Are There Any Safety Concerns With The Slobert Toys?

Our toys are designed with safety in mind and meet applicable safety standards. However, adult supervision is recommended, especially for younger children.

How Can I Contact The Slobert Support?

You can email us at info@theslobert.com where our customer service team will be happy to help you with whatever you need!

Do You Ship Worldwide?

Yes we do! We believe everyone around the world could use a Slobert in their life!

Where Do You Ship From?

We ship directly from our lovely manufacturers all the way in Hong Hong

Can I Change Or Cancel My Order?

As we aim to process orders as fast as possible, so you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be unfortunately denied. Your order can be returned for a full refund after it is received.

What Payment Methods Do You Accept?

We accept all major credit cards like VISA, Mastercard, AMEX and PayPal payments.

When Will My Order Be Processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

What Is The Delivery Time For Orders?

Due to high demand, orders may take 2-4 weeks to arrive. We appreciate your patience and understanding.

What If I Don't Receive My Order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How Do I Return An Item?

Please contact us at info@theslobert.com and we'll sort everything out!

What If The Item(s) I Received Are Defective/Incorrect/Damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When Will I Receive My Refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

"Wow, all my questions are answered!"

We are very glad! Let's keep in touch if you ever need any other questions answered! email us at info@theslobert.com

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